Physical Address- ***(Insert Physical Address.)***
Mailing Address- ***(Insert if different from Physical Address or delete if not applicable)***
***(Insert Venue Name)*** offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
We have multiple ATM's on site located near ***(insert location description, i.e by Gate 3 or Gate 5, etc.)***
If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. *** (Insert Venue Name)*** does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Bike racks are located between *** (insert locations if applicable)*** . All bikes must be removed by the end of the event. ***(Insert Venue)*** is not responsible for lost or stolen bicycles.
The box office is located by *** (insert location)*** and will not be open for the season until (insert month box office opens for normal business). All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.
Normal Box Office Hours are: ***(insert hours)***
Day of Show Box Office Hours are: ***(insert hours)***
On-Sale Box Office Hours are: ***(insert hours)***
Bus Parking ***(delete section if not applicable)***
Busses are considered an oversized vehicle and will be charged *** (insert amount)*** if they will be remaining on site during the event. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. ***(insert law enforcement agency)*** will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
The venue does not allow camping or overnight parking of any kind. ***(insert camping information if applicable)***
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Conceal and Carry
***(Insert Venue Name)*** does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
***(Insert Venue Name)*** offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue ***(insert location information if desired.)***
Venue Phone number – ***(insert phone number)***
Venue Email – ***(insert venue email)***
Venue Address- ***(insert venue physical address)***
Mailing Address- ***(insert mailing address if different from physical address otherwise delete.)***
Credit/ Debit Cards
All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth ***(insert location information)***.
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located near ***(insert location information)***.
Drop Offs ***(delete if not applicable to venue)***
Drop off areas are located ***(insert location description)***. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
In the event of an emergency while on site- ***(Insert Venue Name)*** has trained paramedics to assist with any medical issues. First aid is located ***(insert location)***, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- ***(insert venue social links where information will be posted.)***
The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:
There are a total of ***(insert number)*** entrance gates to the facility. Gates ***(insert gate number or name)*** are available for use regardless of the ticket type. There are ***(insert number)*** Fast Lane gates located ***(insert location)***. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located ***(insert location)***. All guests using this gate must be VIP clients and have the appropriate ticket.
A complete listing of events can be found at ***(insert livenation.com venue page link.)***
If you need assistance while at an event please visit our guest services areas located (insert location description)
***(Insert Venue)*** will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located ***(Insert Location)***.
Parking lots will generally open ***(insert timing information)*** prior to our scheduled gate time. Gate times vary, but are usually ***(insert timing information)*** prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
***(Insert Venue Name)*** does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at ***(Insert Phone Number)***. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
Guests with Disabilities
***(Insert Venue Name)*** strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Accessible Parking is located outside ***(insert location)***. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots. ***(remove if not applicable)***
- Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at ***(insert location descriptions.)***
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call ***(insert phone number)*** to arrange for an interpreter for your visit.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. ***(insert any other venue specific information that may need clarified here.)***
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at ***(insert phone number)***.
***(Insert Hotel Information or Link to Applicable Web-Sites.)***
Items ALLOWED to be brought in to venue:
- Average size bags/back packs
- Cameras – nonprofessional only, no detachable lenses
- Food – in a clear, 1-gallon ziplock bag
- Lawn Chairs – low profile (seat no more than 9 inches off the ground)
- Water – up to 1 gallon in a factory sealed or empty bottle
Items NOT-ALLOWED to be brought in to venue include, but are not limited to:
- Weapons of any kind,
- Illegal drugs/substances,
- Glass containers,
- Hard sided/large coolers,
- Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
- Laser pointers,
- Animals (except service animals),
Lawn Seating ***(delete if not applicable)***
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Lawn Chair Rental ***(delete if not applicable)***
Lawn chairs are available for rent for ***(insert price)*** per chair and must be turned in at the end of the event. If you return your chair to the lawn chair rental you will receive ***(insert amount)*** back. Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.
Lost and Found
If you lose an item while you are at an event- you can visit our ***(insert location name)*** located ***(insert location information)*** to see if it has been turned in. For venues with crowd find insert the following: “Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! tinley.crowdfind.com”
Media Relations / Press Passes
Any media inquiries need to be directed to our Local Office – ***(Insert Phone Number)***
Maps and Directions
***(Insert Direction Information As Needed.)***
First Aid is located ***(insert location description)***. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to ***(insert location)*** and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our Concert Gear booths located ***(insert location)***. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycle Parking ***(delete if not applicable)***
Motorcycles can park ***(insert location information)***. There is no additional fee for motorcycle parking.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
***(Insert appropriate parking information applicable to your venue. Include any information regarding parking upgrade areas to the general public along with VIP Parking.)***
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at ***(insert phone number)***. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Premier Parking ***(delete if not applicable)***
Premier Parking is available foe very event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located ***(insert location description)***. Premier Parking does not guarantee early exit out of the parking lot.
***(Insert a description of what if any access there is to public transportation.)***
***(Insert Venue Name)*** participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.
Restrooms are located (insert location description).
Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station ***(insert location description)*** and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Re-Entry is not permitted at ***(insert venue name)***. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines:
***(Insert Venue specific “See Something, SaySomething” Graphic provided by Katie Lieberman.)***
***(Insert Details on local / state laws regarding smoking.)***
For jurisdictions that do allow smoking in an out-door public space please include: “Designated smoking areas are ***(insert location)***. While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.”
Sponsorship / Hand Outs
All sponsorship inquiries should be directed to our office- please call ***(insert phone number)*** and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
***(Insert Relevant Taxi Information and Numbers)***
***(Insert relevant tailgating information)***
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
***(Insert Social Page Links)***
Are never permitted in the venue.
***(Insert venue specific VIP Club Information.)***
The VIP lots are located (Insert Location Information). Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
***(Insert Social Media Links)***
An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.
Will call tickets are available for pickup at the box office located (Insert Location Information). Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.