BB&T Pavilion (Formerly Susquehanna)

BB&T Pavilion  (Formerly Susquehanna)
1 Harbour Blvd
Camden, New Jersey 08103

(610) 784-5426
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Venue Details  -  A to Z guide

Your safety & security are most important to us. The following link will take you to our venue's guidelines: https://www.livenation.com/venueguidelines/

UPCOMING EVENTS:

Vans Warped Tour - Friday, July 7

Parking Lots open at 9:00am

Doors open at 12:30pm

Instead of driving, try taking the PATCO, River Line or Riverlink Ferry! 

Weather

Click here for the current weather conditions and extended forecast.

All concerts at BB&T Pavilion are rain or shine.

Lundy Law Book Drive

The Lundy Law Library Express will be holding book drives this summer to benefit the Children’s Hospital of Philadelphia. Book Collections will take place in front of the BB&T Pavilion between the two entrances in front of the administrative offices. Donate 4 or more new or gently used children’s books, and get a free chair rental on the #LundyLawn. Learn more at www.LundyLawLibraryExpress.org 

Book Drives will take place at the following events:

 IdentoGO

Visit the IdentoGO booth at select shows to sign up for TSA Pre✓® and obtain a Fast Pass by IdentoGO® for expedited entry into the venue, all season long! Bring your I.D. and birth certificate (or passport) to sign up! www.IdentoGO.com/livenation

Traffic

Please leave yourselves plenty of time and check for the latest traffic alerts before leaving. Click here for local traffic report. 

Public Transportation

As an alternative to driving, you may want to take the Riverlink Ferry or NJ Transit's Riverline to the Camden Waterfront.


The Riverlink Ferry has extended hours for most BB&T Pavilion concert events. Extended operating schedule begins 2 hours prior to the concert. Ferry runs for about 1/2 after the end of the concert back to Penn's Landing. For more info and correct ferry schedule, please call 215-925-5456 or visit www.riverlinkferry.org.


Take PATCO to shows at the BB&T Pavilion:

From Philadelphia:

1. Get on at one of four stops in Philadelphia:
15th-16th and Locust
12th-13th and Locust
9th-10th and Locust
8th and Market

2. Get off at one of two stops in Camden:
City Hall Station – walk 3 blocks to the  BB&T Pavilion
Broadway – walk 3 blocks to the BB&T Pavilion OR take NJ Transit River Line to Entertainment Center stop (SBC).

From South Jersey:

1. Get on at one of 7 stops:
Lindenwold
Ashland
Woodcrest
Haddonfield
Westmont
Collingswood
Ferry Avenue

2. Get off at one of two stops in Camden:
City Hall Station – walk 3 blocks to the BB&T Pavilion
Broadway – walk 3 blocks to BB&T Pavilion OR take NJ Transit River Line to Entertainment Center stop (SBC).


Due to the Ben Franklin Bridge Track Rehabilitation Project, there will be gaps in PATCO service. For more Information go to www.ridepatco.org

Parking

Lots are located at or near the facility.

Price is $30-$40 per car.

Credit cards accepted! 


Alcohol

BB&T Pavilion has a wide variety of alcoholic beverages including over 95 Craft Beer selections, a variety of mixed & a wine bar.

Legends is committed to the responsible and lawful dispensing of alcoholic beverages at  BB&T Pavilion. You must be age 21 or over with valid ID to purchase alcohol.

Concessions

There is a great selection of food and beverages available at  BB&T Pavilion catering to all tastes.

Drinking Water

There are fresh water fountains located in both the Ben & Walt Lobbies and Plazas.


ATM

ATM's are located throughout BB&T Pavilion's lobbies & plazas. 

Camera Policy

Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.

Lost & Found

 BB&T Pavilion's lost & found is located right next to the entrance of the Walt Lobby. 

Smoking

Smoking is allowed in the outdoor plaza areas, as well as the Lawn Seating Area.  Please refrain from smoking in the Reserved Seating Area - as this is not a designated smoking area.  The same policy applies for electronic cigarettes that applies for tobacco cigarettes and cigars.

Tailgating

We are committed to creating a SAFE environment that is fan friendly for all of our guests to enjoy. For most fans, tailgating is a time for listening to music while enjoying the company of friends and family. For your SAFETY and the enjoyment of all, we ask that you please help by observing these tailgating guidelines: 

BB&T Pavilion parking lots are reserved for concert patrons only. 

No open containers are permitted in parking lots.

Please be aware of your surroundings and make note of where you are parked. Please be careful and mindful of all vehicle traffic while in the parking lot especially while your row is being parked. 

Parking is first come-first served. No saving of parking spaces is permitted. 

Occupy only ONE parking space per vehicle. 

Guests must tailgate in front of or behind their vehicle only. Tailgating at your vehicle should not interfere with the normal traffic flow. Please see the diagram below for an approved tailgating set up. 

All tailgating activities must be conducted in accordance New Jersey State law and City of Camden Municipal Code MC:1017 and MC:129-22. Underage drinking is prohibited by law and minors in possession will be addressed aggressively by Camden County Metro Police, Camden County Sheriff’s and National Event Services event staff. 

NES Parking Lot staff will continuously patrol the lots to provide information (door times, show times, etc) and assistance and to ensure that guests comply with the established tailgating guidelines. This staff will be dressed in bright yellow 

No tents or canopies will be allowed in order to keep the drive aisles clear for traffic flow and emergency vehicles. 

All guests will be encouraged to enter the facility at the start of the advertised show time. For event specific information, please call 856.365.1300. 

Please clean up your tailgating area before entering the show. Bring trash bags with you to dispose of trash. Trash and recycling dumpsters will be placed throughout the parking lots, please refrain from leaving loose trash and litter in the parking areas. 

Generally, the parking lots will open and tailgating will be allowed to start 2 hours prior to the door time, however, parking lot opening times may vary for some concerts.

Tailgating will shut down when the doors to the facility open. Guests will be asked to enter the show or leave the parking lot. Tailgating is not allowed after the concert. All parking lots will be closed at the conclusion of egress.

Re-Entry

Re-Entry is not permitted at BB&T Pavilion. 

Will Call

Will Call is available DAY OF SHOW only with the credit card used to purchase the tickets plus photo identification and Ticketmaster confirmation number. 

Children

Concerts: Children under 2 years are free if they sit on a parent's lap. 

Family shows: all children over 1 year old need a ticket.

Medical Assistance

First Aide & Medical Assistance is located right next to the entrance of the Walt Lobby and in the back of the Walt Plaza. 


 

 

Address

Physical Address- ***(Insert Physical Address.)***

Mailing Address- ***(Insert if different from Physical Address or delete if not applicable)***

Alcohol

***(Insert Venue Name)*** offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.  A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

All Access Passes

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Animals- Service

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

ATM's

We have multiple ATM's on site located near ***(insert location description, i.e by Gate 3 or Gate 5, etc.)***

Automobile Assistance

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. *** (Insert Venue Name)*** does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Bag Inspections

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Banners and Signs

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Bicycle Parking

Bike racks are located between *** (insert locations if applicable)*** . All bikes must be removed by the end of the event. ***(Insert Venue)*** is not responsible for lost or stolen bicycles.

Box Office

The box office is located by *** (insert location)*** and will not be open for the season until (insert month box office opens for normal business). All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.

Normal Box Office Hours are:  ***(insert hours)***

Day of Show Box Office Hours are:  ***(insert hours)***

On-Sale Box Office Hours are:  ***(insert hours)***

Bus Parking ***(delete section if not applicable)***

Busses are considered an oversized vehicle and will be charged *** (insert amount)*** if they will be remaining on site during the event. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. ***(insert law enforcement agency)*** will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.

Camera Policy

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camping

The venue does not allow camping or overnight parking of any kind. ***(insert camping information if applicable)***

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cell Phones

Generally cell phones are permitted in the venue.  On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Children

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Conceal and Carry

***(Insert Venue Name)*** does not allow weapons on our property.  Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Concessions

***(Insert Venue Name)*** offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.

Concessions are located throughout the venue ***(insert location information if desired.)***

Contact Information

Venue Phone number – ***(insert phone number)***

Venue Email – ***(insert venue email)***

Venue Address- ***(insert venue physical address)***

Mailing Address- ***(insert mailing address if different from physical address otherwise delete.)***

Credit/ Debit Cards

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

Designated Driver

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth ***(insert location information)***.

Drinking Water

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.  Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Water fountains are located near ***(insert location information)***.

Drop Offs ***(delete if not applicable to venue)***

Drop off areas are located ***(insert location description)***. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot.  Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Emergency

In the event of an emergency while on site- ***(Insert Venue Name)*** has trained paramedics to assist with any medical issues. First aid is located ***(insert location)***, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- ***(insert venue social links where information will be posted.)***

Employment Opportunities

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:

http://www.livenationentertainment.com/careers/seasonal/

Entrance Gates

There are a total of ***(insert number)*** entrance gates to the facility. Gates ***(insert gate number or name)*** are available for use regardless of the ticket type. There are ***(insert number)*** Fast Lane gates located ***(insert location)***. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located ***(insert location)***. All guests using this gate must be VIP clients and have the appropriate ticket.

Event Listing

A complete listing of events can be found at ***(insert livenation.com venue page link.)***

Fan Assistance

If you need assistance while at an event please visit our guest services areas located (insert location description)

Fan Mail

***(Insert Venue)*** will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fast Lane

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located ***(Insert Location)***.

Gate Times

Parking lots will generally open ***(insert timing information)*** prior to our scheduled gate time. Gate times vary, but are usually ***(insert timing information)*** prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Group Ticket Sales

***(Insert Venue Name)*** does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at ***(Insert Phone Number)***. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Guests with Disabilities

***(Insert Venue Name)*** strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Hearing Assistance

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at ***(insert phone number)***.

Hotels

***(Insert Hotel Information or Link to Applicable Web-Sites.)***

Items ALLOWED to be brought in to venue:

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Lawn Seating ***(delete if not applicable)***

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Chair Rental ***(delete if not applicable)***

Lawn chairs are available for rent for ***(insert price)*** per chair and must be turned in at the end of the event. If you return your chair to the lawn chair rental you will receive ***(insert amount)*** back. Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted.

Lost or Stolen Tickets

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. 

Lost and Found

If you lose an item while you are at an event- you can visit our ***(insert location name)*** located ***(insert location information)*** to see if it has been turned in.  For venues with crowd find insert the following:  “Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! tinley.crowdfind.com

Media Relations / Press Passes

Any media inquiries need to be directed to our Local Office – ***(Insert Phone Number)***

Maps and Directions

***(Insert Direction Information As Needed.)***

Medical Assistance

First Aid is located ***(insert location description)***. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to ***(insert location)*** and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Merchandise

Merchandise will be available for all concerts at our Concert Gear booths located ***(insert location)***. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Motorcycle Parking ***(delete if not applicable)***

Motorcycles can park ***(insert location information)***. There is no additional fee for motorcycle parking.

Overnight Parking

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Parking

***(Insert appropriate parking information applicable to your venue.  Include any information regarding parking upgrade areas to the general public along with VIP Parking.)***

Police Assistance

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Premium / VIP Seating

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at ***(insert phone number)***. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premier Parking ***(delete if not applicable)***

Premier Parking is available foe very event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located ***(insert location description)***. Premier Parking does not guarantee early exit out of the parking lot.

Public Transportation

***(Insert a description of what if any access there is to public transportation.)***

Recycling

***(Insert Venue Name)*** participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Restrooms

Restrooms are located (insert location description).

Scalping Tickets

Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.

Security Procedures

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.  All bags are subject to inspection.  If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station ***(insert location description)*** and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Re-Entry

Re-Entry is not permitted at ***(insert venue name)***. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Security

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us.  The following details will outline our general venue’s guidelines:

https://www.livenation.com/venueguidelines

***(Insert Venue specific “See Something, SaySomething” Graphic provided by Katie Lieberman.)***

Smoking

***(Insert Details on local / state laws regarding smoking.)***

For jurisdictions that do allow smoking in an out-door public space please include: “Designated smoking areas are ***(insert location)***. While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.”

Sponsorship / Hand Outs

All sponsorship inquiries should be directed to our office- please call ***(insert phone number)*** and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Strollers

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Taxis

***(Insert Relevant Taxi Information and Numbers)***

Tailgating

***(Insert relevant tailgating information)***

Taping

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Traffic

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

***(Insert Social Page Links)***

Umbrellas

Are never permitted in the venue.

Upgrades

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

VIP Club

***(Insert venue specific VIP Club Information.)***

VIP Parking

The VIP lots are located (Insert Location Information). Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

Weather

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

***(Insert Social Media Links)***

An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Will Call

Will call tickets are available for pickup at the box office located (Insert Location Information). Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

From the New Jersey Turnpike: Get off at Exit 4 and proceed onto Route 73N. Go 1/2 mile to Rte. 295S. See signs for Ben Franklin Bridge - Rte 676. Take Rte 676 to Exit 4 Atlantic Avenue or Exit 5A (Mickle Blvd/Martin Luther King Blvd.). Follow signs to Camden Waterfront & the venue. From the Atlantic City Expressway: Take the exit for I-676 and follow directions westbound. From the Garden State Parkway: (1) Take GSP to AC Expressway. (2) Take I-195W and then south on NJ Turnpike to Exit 4. From Pennsylvania: (1) From points south: I-95N to Philly, follow signs for I-676E and Ben Franklin Bridge/Camden. (2) From points north: I-95S to Philly, use Historic Area exit (2nd & Callowhill Sts). Follow Callowhill to 6th St and see signs for Ben Franklin Bridge/I-676.
Box Office opens 1 hour prior to show during the indoor season and 1 1/2 hours prior during the outdoor season
Lots are located at or near facility. Price is $30 & $40 per car.
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For Group Sales – 610-784-5426
Will Call is available DAY OF SHOW only with the credit card used to purchase the tickets plus photo identification and Ticketmaster confirmation number. Same Day Orders: Up to 3pm Day of Show through Ticketmaster phones, or may be purchased at any Ticketmaster outlet or Facility Box Office.