Venue Details - A to Z guide
Saturday, June 22, 2019
Santana Supernatural Now Tour with The Doobie Brothers
Box Office Opens: Noon
Parking Opens: 5:00 PM
Doors Open: 5:30 PM
The Doobie Brothers: 7:10 PM
Santana: 8:55 PM
*all times subject to change
For all general venue related topics, refer to A-Z Venue Info Tab
Your safety and security are most important to us.
To provide a safer environment for our fans and significantly expedite entry into the venue, Ak-Chin Pavilion has implemented the clear bag policy for the 2019 concert season that limits the size and type of bags that may be brought into the venue.
Ak-Chin Pavilion PROHIBITS fans to bring any type of bags, except those outlined.
Fans will be able to carry the following style and size bag, package, or container into the venue:
•Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12"
•One-gallon clear plastic freezer bag (Ziploc bag or similar).
•Small clutch bags (small fanny packs are allowed), approximately the size of a hand, with or without a handle or strap can be taken into the venue with one of the clear plastic bags.
Prohibited bag items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, cinch bags, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.
We are happy to announce that we are now selling clear bags for $10 at our guest service booths!
Venue management reserves the right to add, delete and interpret the above policy for the safety of guests, artists, and staff.
Items ALLOWED to be brought in to venue:
- Clear bags, clear backpacks, and clear totes no larger than 12" x 6"
- Small, non-clear bags and fannypacks - must be no bigger than the palm of your hand 4" x 6"
- Factory Sealed Water Bottle - Up to one gallon per person or empty bottle to fill inside
- Camelbacks - Empty upon arrival
- Personal Misting Fan - Empty upon arrival
- Sunscreen / Bug Spray
- Cameras (without a detachable lens only)
- E-Cigarettes & Vape Pens (Can only be used in Lawn & Plaza areas)
Items NOT ALLOWED to be brought in to venue include, but are not limited to:
- Lawn Chairs
- Weapons of any kind
- Large Bags / Backpacks / Luggage / Computer Bags / Camera Bags
- Outside food or drink - except factory sealed water
- Coolers of any kind
- Illegal drugs / substances
- Glass containers
- Selfie Sticks
- Laser pointers
- Glow sticks
- Animals (except service animals)
Ak-Chin Pavilion Offers Mobile Ticket Entry
Please note: if you selected Mobile Entry as your ticket delivery method, that means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print if you selected Mobile Entry. You have two options to access your tickets:
1. Add tickets to your mobile wallet by downloading the Live Nation App.
- Click My Tickets and select your upcoming show.
- Add the ticket(s) to your phone's wallet and you're done!
- Present your mobile ticket(s) at entry
2. Add tickets to your mobile wallet by visiting Live Nation on your mobile browser.
- On your mobile phone, visit livenation.com in your web browser and select My Tickets.
- Sign in and select your desired order.
- Add the ticket(s) to your phone's wallet and you're done!
- Present your mobile ticket(s) at entry.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Purchase tickets for a group? Arriving separately? Transfer tickets directly to friends and family using the Live Nation App. To expedite entry, we recommend doing this prior to arriving at the event.
- Using the Live Nation App or your phone's web browser, sign in to your account.
- Select the desired order and tap Transfer Tickets (event eligibility may vary).
- Select the ticket you'd like to transfer. Add the recipient's information and send. The recipient will receive an email with the ticket.
Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!
Click Here for hourly weather information!
We strongly recommend early arrival and carpooling when possible. Please check traffic reports for real time updates.
Upgrade Your Experience
Make your night even more memorable by purchasing an exclusive upgrade! Download the Live Nation App to purchase access to The VIP Club! Upgrade are 100% mobile
ALL UBER pick ups are done through Gate #2 & Gate #3 located on the WEST side of the venue.
Love music? Want the best summer job ever? Ak-Chin Pavilion is hiring seasonal and part-time positions for Security, Ushers, Ticket Takers, Parking Attendants, Housekeeping and Box office staff. All jobs are 18+
- Ticketing - ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking - Accessible Parking is located inside Gate 3 & Gate 6. Let the parking staff know that you need accessible parking and they will direct you to this lot. Please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.
- Accessible Stations - if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Guest Service Booths East & West Entrances.
- Unexpected Needs - if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests - if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 602-254-7200 to arrange for an interpreter for your visit.
- Accommodations - all venue bathrooms, concession stands, and merchandise stands are accessible. The Lawn is not wheelchair or stroller accessible.
- Clear bags, clear backpacks, and clear totes no larger than 12x6x12
- Small, non-clear bags must be no bigger than the palm of your hand or 4x6
- Camelbacks - must be empty upon arrival
- Cameras - nonprofessional only, NO detachable lenses
- Sunscreen / Bug Spray
- Water - up to 1 gallon in a factory sealed or empty bottle
- Personal Misting Fans - emptied
- E-Cigarettes & Vape Pens (only to be used in Lawn & Plaza areas)
- Lawn Chairs
- Weapons of any kind
- Frozen Water Bottles
- NON Clear Bags larger than 4x6
- Illegal drugs / substances
- Glass containers
- Hard sided / large coolers
- Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
- Laser pointers
- Animals (except service animals)
Physical & Mailing Address - 2121 N 83rd Ave Phoenix, AZ 85016
Ak-Chin Pavilion offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Animals - Service
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
We have multiple ATM's on site located near the lawn stairs on the East & West plaza's.
If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Ak-Chin Pavilion does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 x 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Bike racks are located at the East & West Gates directly in front of the East & West Box Offices . All bikes must be removed by the end of the event. Ak-Chin Pavilion is not responsible for lost or stolen bicycles.
The West box office is located through Gate 3 and is only open on event days beginning at noon. Our East Box Office opens at the scheduled door times of our events. All tickets can be purchased via www.livenation.com.
Day of Show West Box Office Hours are: NOON - Last Act Takes Stage
Busses are considered an oversized vehicle and will be charged $60 if they will be remaining on site during the event. Busses will enter Gate 6. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Phoenix Police Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.
SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
The venue does not allow camping or overnight parking of any kind.
Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
All of our events are all ages, unless otherwise stated. Children 1 year old and under do not require a ticket, but must sit on a parent's lap.
Conceal and Carry
Ak-Chin Pavilion does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Ak-Chin Pavilion offers a wide variety of concession options through the venue. This includes cheeseburgers, vegan burgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi products), water, and Red Bull.
Concessions are located throughout the venue on the Plaza's.
Venue Phone number - 602-254-7200
Venue Address - 2121 N 83rd Ave Phoenix AZ 85035
Credit/ Debit Cards
All main concession stands take Visa / MasterCard / Discover / American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.
Our concessionaire offers a free fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth located at our Guest Service Stands inside the venue on both the East & West Plazas.
Guests are permitted to bring in factory sealed bottles of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located near the East & West main bathrooms.
Drop Offs/Pick Ups
Drop off/Pick Up areas are located on the west side of the venue through Gate 2 & 3. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event - they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event - you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
In the event of an emergency while on site - Ak-Chin Pavilion has trained paramedics to assist with any medical issues. First aid is located near the West Entrance, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days-
The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:
There are a total of 2 entrance gates to the facility. West & East Gates are available for use regardless of the ticket type. There are 2 Fast Lane gates located to the far left of the East & West gates. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located on the East Side of the venue. All guests using this gate must be VIP clients and have the appropriate ticket.
A complete listing of events can be found HERE.
If you need assistance while at an event please visit our guest services areas located Outside/Inside the West and East Entrances.
Ak-Chin Pavilion will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located East & West entrance the far left lane.
Parking lots will generally open 30 minutes prior to our scheduled gate time. Gate times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
Ak-Chin Pavilion does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 602.389.5811. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
Guests with Disabilities
Ak-Chin Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 602-254-7200.
Items ALLOWED to be brought in to venue:
Subject to change per event, check the Day of Show tab
Items NOT-ALLOWED to be brought in to venue include, but are not limited to:
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. The lawn is not wheel chair accessible.
Lawn Chair Rental
Lawn chairs are available for rent for $8 per chair and must be turned in at the end of the event. No other chairs are permitted inside the venue.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.
Lost and Found
If you lose an item while you are at an event- you can visit our East & West Guest Service Booths located on the East and West Plazas and Outside the East & West Gates to see if it has been turned in. For venues with crowd find insert the following: “Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem - you can set up shipping right from the website! tinley.crowdfind.com
Media Relations / Press Passes
Any media inquiries need to be directed to our Local Office – 602-254-7200
Maps and Directions
Ak-Chin Pavilion is located north of the I-10 on 83rd Ave inbetween McDowell & Thomas.
First Aid is located near the West Gates. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to Guest Service booths to make accomidations and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our Concert Gear booths located East & West Plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycles can park through Gate 3. There is no additional fee for motorcycle parking.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
Premier Parking can be purchased when you purchase your concert tickets or on event day through Gate #6. Premier parking is sold online and at the entrance to the Premier parking lot.
Uber pickup and drop off is located through the West Gates. Uber's will pick you up through Gate 2. There is a Uber pick up zone located directly in front of the West Gates. Have the Uber attendants help you get your Uber!
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 602-389-5811. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located Gate 6. Premier Parking does not guarantee early exit out of the parking lot.
Ak-Chin Pavilion participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.
Restrooms are located East & West Plazas.
Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please notify a Supervisor for assitance and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Re-Entry is not permitted at Ak-Chin Pavilion. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. Read more details about our general venue guidelines HERE.
Smoking is permitted in the lawn except for our Family Zone of the lawn where there is no smoking or drinking allowed. Smoking is also permitted in the plazas.
There is no smoking allowed in the seats.
Sponsorship / Hand Outs
All sponsorship inquiries should be directed to our office - please call 602-254-7200 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
Uber's are located through the West Gates.
Please have your Uber driver pick you up through Gate 2. Visit the Uber to help assist getting you an Uber!
Tailgating is not permitted and you will be ticketed if found doing so.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
Small, personal umbrellas are OK inside the venue.
VIP Tickets are available to purchase that include access into the Lexus VIP Club and VIP Parking. To purchase VIP Box tickets and Premium Seats, please contact 602-389-5811 or MatthewAudibert@livenation.com
The VIP lot is located through Gate 6 and is the first lot on the left hand side. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will call tickets are available for pickup at the West box office located through Gate 3. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.