Venue Details - A to Z guide
Thank you to everyone who came out and helped make the 2017 summer concert season at Jiffy Lube Live one we'll never forget! We can't wait to do it all again in 2018 and look forward to seeing you there!
About Jiffy Lube Live
Established in 1995.
Jiffy Lube Live in Bristow, Virginia, is an outdoor live performance amphitheater in suburban Prince William County, about 35 miles west of Washington, DC. Owned and operated by Live Nation, the amphitheater can seat 25,000: 10,000 in reserved seats and 15,000 on the lawn, making it the largest music-oriented venue in the Washington Metropolitan Area.
Jiffy Lube Live also hosts variety of events for local organizations including high school graduations, political rallies, fundraisers, and more. Over the summer Jiffy Lube Live creates more than 800 of local temporary jobs for our community.
- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Accessible Parking is located outside both the main gates and accessible gate. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.
- Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located in each plaza.
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (703) 754-6400 to arrange for an interpreter for your visit.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.
- Average size bags/back packs
- Cameras – nonprofessional only, no detachable lenses
- Food – in a clear, 1-gallon ziplock bag
- Lawn Chairs *subject to change per event, check the Day of Show tab
- Water – up to 1 gallon in a factory sealed or empty bottle
- Weapons of any kind,
- Illegal drugs/substances,
- Glass containers,
- Hard sided/large coolers,
- Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
- Laser pointers,
- Animals (except service animals),
Physical Address- 7800 Cellar Door Drive Bristow, Virginia 20136
Jiffy Lube Live offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Like many venues and other large places of assembly, Jiffy Lube Live has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Jffy Lube Live's policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.
Jiffy Lube Live requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.”
We have multiple ATM's on site located near each our Brewhouse locations in the South and North Plaza.
If any assistance is needed with your vehicle please contact a parking staff member. Jiffy Lube Live offers tow and lockout services on site.
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Bike racks are located near the main gates. All bikes must be removed by the end of the event. Jiffy Lube Live is not responsible for lost or stolen bicycles.
The box office is located by Jiffy Lube Live and will not be open for the season until May. All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.
Normal Box Office Hours are: Monday - Friday 10:00am - 5:00pm
Day of Show Box Office Hours are: Saturday or Sunday 12:00pm - 10:00pm
On-Sale Box Office Hours vary: - Please contact (703) 754-6400 with questions.
Busses are considered an oversized vehicle and will be charged $35.00 upon entry to the parking lot. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Prince William County Police will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in. Selfie sticks and GoPros are not permitted.
The venue does not allow camping or overnight parking of any kind.
Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Conceal and Carry
Jiffy Lube Live does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Jiffy Lube Live offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue in every plaza.
Venue Phone number – (703) 754-6400
Venue Email – JLLCustomerService@LiveNation.com
Venue Address- 7800 Cellar Door Drive Bristow, Virginia 20136
Credit/ Debit Cards
All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth at our Entry Plaza Guest Services stand.
Guests are permitted to bring in One (1) factory sealed or empty bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located near each bathroom.
Drop off areas are located on Cellar Door Drive and Arto Street . Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 90 minutes prior to the end of the show. If you are not back within 90 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
In the event of an emergency while on site Jiffy Lube Live has trained paramedics to assist with any medical issues. First aid is located outside the North Plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- https://www.facebook.com/JiffyLubeLive/
The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:
There are a total of three entrance gates to the facility. Main entry gates are available for use regardless of the ticket type. The VIP Club has a separate entry gate located adjacent to the VIP parking lot. All guests using this gate must be VIP clients and have the appropriate ticket.
A complete listing of events can be found at https://www.livenation.com/venues/14407/jiffy-lube-live
If you need assistance while at an event please visit our guest services areas located in the Entry Plaza.
Jiffy Lube Live will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
Jiffy Lube Live does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at (703) 468-2501. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
Guests with Disabilities
Jiffy Lube Live strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (703) 754-6400.
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Items ALLOWED to be brought in to venue:
Items NOT-ALLOWED to be brought in to venue include, but are not limited to:
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Lawn Chair Rental
Lawn chairs are available for rent for $5.00 per chair and must be turned in at the end of the event. Guests are able to bring their own lawn chairs.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.
Lost and Found
If you lose an item while you are at an event- you can visit our Guest Services stand located in Entry Plaza to see if it has been turned in or call (703) 754-6400.
Media Relations / Press Passes
Any media inquiries need to be directed to our Local Office (703) 754-6400.
Maps and Directions
I-66 West to exit 44 (234 bypass / Prince William Parkway). Continue to 2nd light and turn right onto Sudley Manor Drive. Turn Right at the next light onto Wellington Road. Jiffy Lube Live is 3 miles ahead on the left.
I-66 West to exit 43B. Follow Pavilion signs. Follow ramp to the right, onto Rt. 29 North. Stay in the Right lane and continue to University Boulevard. Take a LEFT on Wellington. Jiffy Lube Live is ¼ mile ahead on the right.
I-66 east to Rt. 15 South. Turn left onto Rt. 29. Then right onto Linton Hall Road. Proceed to the third traffic light and turn left onto Wellington Road. Jiffy Lube Live is 1.2 miles ahead on the right.
Take I-95 North TO 234 West. Follow route 234 approx. 15 miles. Route 234 will turn into the 234 bypass/ Prince William Parkway. Turn left onto Wellington Road. Continue for approx 2 miles. Jiffy Lube Live is on the left.
Take I-95 North to Rt. 17 North. From 17 North take Rt. 29. Turn right onto Linton Hall Road.
Proceed to the third traffic light and turn left onto Wellington Road. Jiffy Lube Live is 1.2 miles ahead on the right.
Take 1-95 South or I-270 South to I-495 towards northern Virginia. Take Rt. 66 west to exit 44 (234 bypass). Continue to 2nd light and turn right onto Sudley Manor Drive. Turn right at the next light on Wellington Road. Jiffy Lube Live is 3 miles ahead on the left.
First Aid is located just outside North Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Merchandise will be available for all concerts at our Concert Gear booths located throughout the venue. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycles can park just outside the front gate area. There is no additional fee for motorcycle parking.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
All parking lots are adjacent to Jiffy Lube Live. A parking fee is added to each ticket at the point of sale. Upgrade to Premier parking is available online and in the lot at point of purchase (if available day of show). Limited spaces available in Premier lot.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at (703) 468-2501. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located to the right of the main drive isle. Premier Parking does not guarantee early exit out of the parking lot.
Jiffy Lube Live participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.
Restrooms are located in each plaza.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station outside the north plaza and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Re-Entry is not permitted at Jiffy Lube Live. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines:
Smoking/Vaping is not permitted under the roof of the reserved section.
While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
Sponsorship / Hand Outs
All sponsorship inquiries should be directed to our office- please call (703) 754-6400 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
Cab pick up is located just outside the venue on Wellington Road.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media page.
Parasol umbrellas are permitted in the venue for most shows.
The Crate and Barrel VIP Club is adjacent to the VIP Parking Lot, has two full service bars, air conditioned restrooms, upscale food menu, complimentary popcorn, and easy access to the VIP seats.
The VIP lots are located off of Cellar Door Drive. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media page.
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will call tickets are available for pickup at the box office located next to the main gates. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.