Saratoga Performing Arts Center

Saratoga Performing Arts Center
108 Avenue of the Pines
Saratoga Springs, New York 12866

(518) 584-9330
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Venue Details  -  A to Z guide

For all general venue related topics please refer to the A-Z Venue Info tab

 

Up Next: Sunday, August 20th, 2017 - Goo Goo Dolls

Event Times: All times are subject to change

Box Office Opens: 2:00PM

Lots Open: 5:00PM

Gates Open: 6:30PM

Show Time: 8:00PM

Upcoming Event: Wednesday, August 23rd, 2017 - Future

Event Times: All times are subject to change

 

Items ALLOWED to be brought in to venue:

*Items listed are subject to change or vary on show day

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

*Items listed are subject to change or vary on show day*

Weather

For updated weather information click here!

Upgrade Your Experience

Print Your Ticket

We strongly encourage those who have the option to print their ticket at home do so rather than present their ticket on their smart phone when entering the venue.  Poor cell phone reception, dead batteries and other issues can lead to problems when attempting to scan a mobile ticket via cell phone.  To ensure your entrance into the venue is trouble free, please print your ticket at home and bring it with you to have scanned at the main gate upon entering the venue.

Special Traffic Information

Traffic will be very heavy on show day.  Please give yourself enough time to arrive at the venue. We strongly encourage carpooling!

Check local traffic here!

Upcoming Events

Thu, August 24 - Earth, Wind & Fire

Fri, August 25 - Matchbox Twenty and Counting Crows

Sat, August 26 - Luke Bryan

Wed, August 30 - Sting

Sat, September 2 - Zac Brown Band

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    Address

    Physical Address - 108 Avenue of the Pines, Saratoga Springs, NY 12866

    Alcohol

    Saratoga Performing Arts Center offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.  A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

    All Access Passes

    All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

    Animals- Service

    Like many venues and other large places of assembly, the Saratoga Performing Arts Center has a “no pets” policy.  However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals.  Saratoga Performing Arts Center’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability.  The task(s) performed by the dog must be directly related to the individual’s disability.

    Saratoga Performing Arts Center requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices.Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

    ATM's

    ATM's are located in the center concessions plaza next to the women's restroom exit.

    Automobile Assistance

    If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Saratoga Performing Arts Center does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

    Bag Inspections

    All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

    Banners and Signs

    Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

    Bicycle Parking

    Bike racks are located between next the Route 50 box office near the sundial.  All bikes must be removed by the end of the event. Saratoga Performing Arts Center is not responsible for lost or stolen bicycles.

    Box Office

    The box office is located by the Route 50 east parking lot and will not be open for the season until Mother's day each May. All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.

    Normal Box Office Hours are:  M-F 12:00 pm - 6:00 pm, Sat. 10:00 am - 2:00 pm

    Day of Show Box Office Hours are:  Box office opening times: M-F 12:00 pm, Sat. 10:00 am, Sun. 2:00 pm.  Box office remains open until headlining artist takes the stage on show days.

    On-Sale Box Office Hours are:  Prior to opening for the season, the SPAC box office is not open for on-sales.  Once the SPAC box office is open for the season, Normal Box Office hours are observed during on-sales. 

    Bus Parking

    Busses are considered an oversized vehicle and will be charged $75.00 if they will be remaining on site during the event. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. NYS Park Police will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.

    Camera Policy

    SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

    Camping

    The venue does not allow camping or overnight parking of any kind.

    Cancelation Policy

    Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

    Cell Phones

    Generally cell phones are permitted in the venue.  On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

    Children

    All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

    Conceal and Carry

    Saratoga Performing Arts Center does not allow weapons on our property.  Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

    Concessions

    Saratoga Performing Arts Center offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.

    Concessions are located throughout the venue.

    Contact Information

    Venue Phone number – 518-584-9330

    Venue Email – general@spac.org

    Venue Address - 108 Avenue of the Pines, Saratoga Springs, NY 12866

    Credit/ Debit Cards

    All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

    Designated Driver

    Our concessionaire offers free sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located in the main concessions plaza next to the ATM's.

    Drinking Water

    Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.  Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

    Water fountains are located along the main concourse and free water is provided at each of the guest services tents outside the Rt. 50 and Hall of Springs entrances and at the red guest services tent located to the left of the main concessions stand along the main concourse walkway.

    Drop Offs

    Drop off areas are located in the NYS Parks Administration parking lot at the corner of Roosevelt Drive and Gideon Putnam Road just south of the Avenue of the Pines.  Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot.  Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

    Emergency

    In the event of an emergency while on site- Saratoga Performing Arts Center has trained paramedics to assist with any medical issues. First aid is located in the medical clinic, on the right hand side and behind the main concessions plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.

    www.facebook.com/spacconcerts

    www.twitter.com/livenationtoga

    Employment Opportunities

    The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:

    http://www.livenationentertainment.com/careers/seasonal/

    Entrance Gates

    There are a total of 2 main entrance gates to the facility - the Route 50 entrance and the Hall of Springs entrance. Entrance to both main gates is available for use regardless of the ticket type. There is one Fast Lane gate located at the Route 50 entrance.  You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located adjacent to the VIP parking behind the Roosevelt Spa. All guests using this gate must be VIP clients and have the appropriate ticket.

    Event Listing

    A complete listing of events can be found at https://www.livenation.com/venues/14310/saratoga-performing-arts-center-spac

    Fan Assistance

    If you need assistance while at an event please visit our guest services areas located in the red tent to the left of the main concession area.

    Fan Mail

    Saratoga Performing Arts Center will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

    Fast Lane

    For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at the Route 50 gate.

    Gate Times

    Parking lots will generally open 1.5 hours prior to our scheduled gate time. Gate times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

    Group Ticket Sales

    Saratoga Performing Arts Center does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 518-583-3045 ext.13. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

    Guest Conduct

    Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

    Guests with Disabilities

    Saratoga Performing Arts Center strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

    • Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the  logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
    • Day of Show Parking- Accessible Parking is located outside the Route 50 entrance. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots. 
    • Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at each of the of the guest services locations - outside each entrance and to the left of the main concessions plaza inside the venue.
    • Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
    • Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to proceed into the venue to our guest services location to the left of the main concessions plaza.  Our guest service team will introduce you to our house manager or your interpreter for the evening and take you to your seats or designated location. There is no charge for interpreter services. Please call the SPAC box office @ 518-584-9330 to arrange for an interpreter for your visit.
    • Accommodations- venue main bathrooms, concession stands, and merchandise stands are accessible.

    Hearing Assistance

    Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 518-584-9330.

    Hotels

    http://www.marriott.com/hotels/travel/albss-courtyard-saratoga-springs/

    Items ALLOWED to be brought in to venue:

    • Average size bags/back packs
    • Cameras – nonprofessional only, no detachable lenses
    • Food – in a clear, 1-gallon ziplock bag
    • Lawn Chairs – low profile (seat no more than 9 inches off the ground)  *subject to change per event, check the Day of Show tab 
    • Water – up to 1 gallon in a factory sealed or empty bottle

    Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

    • Weapons of any kind
    • Alcohol
    • Illegal drugs/substances
    • Glass containers
    • Cans
    • Hard sided/large coolers
    • Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
    • Laser pointers
    • Animals (except service animals)
    • Fireworks
    • iPads/tablets
    • Selfie sticks

    Lawn Seating

    The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

    Lost or Stolen Tickets

    Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. 

    Lost and Found

    If you lose an item while you are at an event- you can visit our guest services location inside the venue located to the left of the main concessions plaza to see if it has been turned in.  On non-show days, please call 518-584-9330 and ask for backstage security to see if your lost item was turned in. 

    Media Relations / Press Passes

    Any media inquiries need to be directed to our Local Office – 203-269-8721.

    Maps and Directions

    From I-87 (Northway): Take exit 13N to Route 9 North. Continue on Route 9 for approximately 2.5 miles. Turn left into Saratoga Spa State Park. Follow the Avenue of the Pines through the park. Bear right at the fork. Upon exiting the park, turn left onto Route 50 South. Follow Route 50 for 1/4 mile. Turn left for main parking and the main box office, or right for extended parking (walk to main parking and box office over the pedestrian bridge).

    Medical Assistance

    First Aid is located in the medical clinic, on the right hand side and behind the main concessions plaza . We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to the medical clinic located on the right hand side and behind the main concessions plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here - please do so in our medical office so the syringe can be properly disposed of.

    Medication Needs 

    It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

    Merchandise

    Merchandise will be available for all concerts at our Concert Gear booths located throughout the venue. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

    Motorcycle Parking

    Motorcycles can park along the curb in the Route 50 parking lot, south of sun dial.  There is a $10 fee for motorcycle parking.

    Overnight Parking

    There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

    Parking

    The main parking lot is located off of Route 50 and opens 3 hours before show time. Gates typically open 1.5 hours before show time (varies by show/subject to change). Parking in all lots are subject to a $10 fee per car. Parking in the Route 50 lot entrances can be paid via credit card or cash. Additional parking available in the Saratoga Spa State Park for $10 per vehicle. If still available, Premier Parking can be purchased in the Route 50 parking lot upon entering. Premier Parking can also be purchased online.

    Police Assistance

    Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.

    Premium / VIP Seating

    If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 518-583-3045 x 13.  Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

    Premier Parking

    Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located in the Route 50 parking lot. Premier Parking does not guarantee early exit out of the parking lot.

    Public Transportation

    CDTA provides bus service to Saratoga Springs and has stops relatively close to SPAC.  Please check the CDTA schedule to make sure service will run following the end of each show.

    Recycling

    Saratoga Performing Arts Center participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

    Restrooms

    Restrooms are located throughout the venue.

    Scalping Tickets

    Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

    Security Procedures

    When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.  All bags are subject to inspection.  If you have a medical reason for not wanting to be searched via metal detectors, please speak with the gate security supervisor and ask for medical assistance and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

    Re-Entry

    Re-Entry is not permitted at Saratoga Performing Arts Center. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

    Security

    Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

    Your safety and security are most important to us.  The following details will outline our general venue’s guidelines:

    https://www.livenation.com/venueguidelines

    Smoking

    Smoking is not allowed within the pavilion/reserved seat areas.  While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.”

    Sponsorship / Hand Outs

    All sponsorship inquiries should be directed to our office- please call 518-583-3045 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

    Strollers

    For most shows, strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.  On certain shows, we have a designated family area where strollers can be used.

    Taxis

    Saratoga Hybrid Cab - 518-698-4122

    A&L Taxi - 518-479-9900

    Uber & Lyft have arrived in Upstate New York. Download the Uber or Lyft app for an alternative way to get to Saratoga Performing Arts Center.

    All taxi/uber/lyft drop offs and pick ups should be directed to the NYS Administration parking lot at the corner of Roosevelt Drive and Gideon Putnam Road just south of the Avenue of the Pines.

    Tailgating

    No alcohol is allowed in the SPAC parking lots or the Spa State Park prior to or during a concert. Guests who are of legal age are able to purchase alcohol from each of the concessions stands within the SPAC grounds and will be allowed to move throughout the venue with their drinks including lawn and reserved seat locations.  If you wish to purchase alcohol within the SPAC gates please make sure to bring your valid, picture ID.  All guests will be ID'd at point of purchase for each transaction.

    Taping

    Most artists do not allow audio recordings.  However, some artists do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

    Traffic

    Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

    www.facebook.com/spacconcerts

    www.twitter.com/livenationtoga

    Umbrellas

    No metal tip or pointed umbrellas are permitted in the venue.

    Upgrades

    Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

    VIP Club

    The VIP Club at SPAC is located in the historic Hall of Springs portico. Comfortable seating and an enjoyable atmosphere while listening to local musicians are available exclusively to VIP premium and season ticket holders. It offers premium private full service bars, wait service and light fare.”

    VIP Parking

    The VIP lot is located behind the Roosevelt spa - turn right at the end of Roosevelt Drive. Guests must have a pass or be on the parking list to access these lots. Guests can enter through the avenue of the pines in either direction and turn onto Roosevelt Drive.  

    Weather

    All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

    www.facebook.com/spacconcerts

    www.twitter.com/livenationtoga

    An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

    Will Call

    Will call tickets are available for pickup at the Route 50 box office which can be accessed from NYS Route 50 north or south . Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

    Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

    If tickets or passes are being left for you- they will only be left at the Route 50 box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to the time gates open so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

From I-87 (Northway): Take exit 13N to Route 9 North. Continue on Route 9 for approximately 2.5 miles. Turn left into Saratoga Spa State Park. Follow the Avenue of the Pines through the park. Bear right at the fork. Upon exiting the park, turn left onto Route 50 South. Follow Route 50 for 1/4 mile. Turn left for main parking and the main box office, or right for extended parking (walk to main parking and box office over the pedestrian bridge).
Monday – Friday: 12pm – 6pm* Saturday: 10am – 2pm* Sunday: Closed, unless performance scheduled, then open at 2pm through intermission *Hours extended on evenings of performances Tickets purchased at the box office are subject to additional service charges and may increase day of show.
The main parking lot is located off of Route 50 and opens 2 hours before show time. Gates typically open 1 hour before show time (varies by show/subject to change). Parking in all lots are subject to a $10 fee per car. Parking in the Route 50 lot entrances can be paid via credit card or cash. Additional parking available in the Saratoga Spa State Park for $10 per vehicle. If still available, Premier Parking can be purchased in the Route 50 parking lot upon entering. Premier Parking can also be purchased online.
Cash, Check (with ID), American Express, Discover, Visa & Mastercard
(518)584-9330
Will Call is located at the Main Box Office off the Route 50 parking lot ONLY. We suggest you arrive at Will Call 1-2 hours prior to the show to avoid long lines. Please bring a valid photo ID, credit card and your confirmation number.

The Main Event

Goo Goo Dolls: Long Way Home Summer Tour with Phillip Phillips

Sunday, August 20, 2017

Box Office Opens: 08/20 02:00 pm
Parking Lot Opens: 08/20 05:00 pm
Gates Open: 08/20 06:30 pm
Show Time: 08/20 08:00 pm