Venue Details - A to Z guide
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- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Accessible Parking is located in C & D parking lots. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.
- Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Box Office Windows # 4 & 7
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 650-967-3000 to arrange for an interpreter for your visit.
- Accommodations- The Box Office sales windows, all venue bathrooms, concession stands, and merchandise stands are accessible.
- Average size bags/back packs
- Cameras – nonprofessional only, no detachable lenses
- Food – in a clear, 1-gallon ziplock bag
- Water – up to 1 gallon in a factory sealed or empty bottle
- Lawn Chairs – low profile, continuous bar (seat no more than 9 inches off the ground) *subject to change per event, check the Day of Show tab
- Weapons of any kind,
- Illegal drugs/substances,
- Glass containers,
- Hard sided/large coolers,
- Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
- Laser pointers, selfie-sticks, drones
- Animals (except service animals),
Private seating for 4 or 8 guests with comfortable padded seats
In-Box food & beverage with exclusive wait staff
Box Seat Hosts to assist you and your guests
Exclusive VIP Entrance and Exit
Private VIP parking lot
Exclusive Access to two VIP Clubs – open before and during each performance with video monitors
Private VIP Restroom Facilities
Guaranteed tickets to every show
Reserved seating in the best locations in the house Box Seat Hosts to assist you and your guests
Exclusive VIP Entrance and Exit
Private VIP parking lot
1 Amphitheater Parkway, Mountain View CA 94043
Shoreline Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
We have multiple ATM's on site located inside at both left and right plazas
If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Shoreline Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Bike racks are located between C1 and C2 parking Lots. All bikes must be removed by the end of the event. Shoreline Amphitheatre is not responsible for lost or stolen bicycles.
The box office is located at Shoreline Amphitheatre and is open May-October. All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.
Accepted forms of payment: Cash or Credit card with valid photo ID
Normal Box Office Hours are:
Monday-Friday 12:00pm-5:00pm ($6.00 fee), Sat 10:00am- 2:00pm (no service fee)
Day of Show Box Office Hours are:
Sunday-Friday 12:00pm-Show time, Saturday 10:00am-Show time
On-Sale Box Office Hours are: 10:00am
Busses are considered an oversized vehicle and will be charged $100 if they will be remaining on site during the event. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Mountain View Police Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Shoreline Amphitheatre does not allow camping or overnight parking of any kind.
Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Conceal and Carry
Shoreline Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Shoreline Amphitheatre offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue and at Stage Left and Stage Right Cafes
Venue Phone number: 650-967-3000
Venue Address: 1 Amphitheatre Parkway Mountain View, CA 94043
Credit/ Debit Cards
All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located inside of North gate in the lower right plaza.
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located between each Men's and Women's restrooms, on both upper and lower levels of the right and left plazas.
Drop-off & pick-up (including taxis, limousines, Uber and other rideshare services) are only allowed in the marked, designated zone on Amphitheatre Parkway, directly across the pedestrian path into the venue.
Drop-off: From US 101, take Rengstorff/Amphitheatre Parkway exit and stay in right lane, At the Charleston/Garcia intersection, continue straight onto Amphitheatre Parkway. After the Google stoplight, traffic will be split into 2 lanes. Drop-off's should remain in the right lane. About 250 ft. before the Premier Parking entrance on your left, there will be a clearly marked drop-off area on your right. After your passengers have exited the vehicle drivers will then be asked to exit the area by continuing straight and making a right turn onto N Shoreline Blvd towards the US 101 and downtown Mountain View. Please listen to the traffic personnel they are there to help expedite the process.
Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
Pick-up: The pick-up zone is the same as the drop-off zone. When leaving the Amphitheatre, you can reach the pick-up area by using the pedestrian path towards the right side when you exit the gates. Follow the signage along the walking path leading up to Amphitheatre Pkwy. Allow the staff to hold traffic so that you make cross over to waiting drivers.
In the event of an emergency while on site Rock Medicine has trained paramedics to assist with any medical issues. Rock Med is located on the side of the plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days
The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:
There are a total of 2 entrance gates to the facility. Gates North & South are available for use regardless of the ticket type. A Fast Lane entrance is setup on both gates. You must have your Fast Lane pass to utilize this gate, or may gain access for the first 60 minutes after the gates open if you have a valid AAA card. The VIP Club has a separate entry gate located between gates 4 & 5. All guests using this gate must be VIP clients and have the appropriate ticket.
A complete listing of events can be found at
If you need assistance while at an event please visit our Information Booth located just inside and between the main gates (across from Lucky's Place).
Shoreline Amphitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at both North and South Gates.
Parking lots will generally open 1 hour prior to our scheduled gate time. Gate times vary, but are usually 1 hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
Shoreline Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 650-623-3046. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
Guests with Disabilities
Shoreline Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 650-967-3000
Items ALLOWED to be brought in to venue:
Items NOT ALLOWED to be brought in to venue include, but are not limited to:
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Lawn Chair Rental
Lawn chairs are available to rent for $7 advanced purchase, and $10 day of show per chair and must be turned in at the end of the event. Guests are able to bring their own lawn chairs, but the seat must be no higher than 9 in. off the ground. No bag chairs, camping chairs, or folding chairs are permitted.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.
Lost and Found
If you lose an item while you are at an event- you can visit our information booth located in Plaza right to see if it has been turned in or call 650-967-3000 10:30am-3:30pm Monday -Friday.
Media Relations / Press Passes
Any media inquiries need to be directed to our Local Office
Maps and Directions
From HWY 101, take Amphitheatre Pkwy (from the South) or Rengstorff Blvd (from the North) Exit. Follow the signs along Amphitheatre Pkwy to General Admission or the Premier Parking Lot.
First Aid is located at Rock Med at Plaza left. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to the information booth and ask for a guest services representative and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our Concert Gear booths located at Plazas Left & Right. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Limited motorcycle parking is available in the D2 Parking lot There is no additional fee for motorcycle parking.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
General Parking is included in the ticket price for most events at Shoreline Amphitheatre. When it is not included, there will be a fee per car. Please call 650-967-3000 for more information if needed.
Premier Parking is available for purchase. Price range varies per show. Your Premier Parking space will be in a paved lot closest to the Amphitheatre entrance. Your Premier Parking space is reserved in the Premier Parking Lot until show time. Please call 650-967-3000 for pricing information.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 650-623-3046. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Premier Parking is available for every event with the price varying. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located in C Parking Lot (Bill Graham Parkway and Amphitheatre Parkway intersection). Premier Parking does not guarantee early exit out of the parking lot, however does offer a dedicated exit out of the lot onto Amphitheatre Parkway towards th 101.
There is limited public transportation to our venue. We advise you check with your local transit company to inquire about travel routes.
Shoreline Amphitheatre participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.
Re-Entry is not permitted at Shoreline Amphitheatre Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Restrooms are located in the plaza to the left and right of main gates. Additional restrooms are located on the cafe right and cafe left sections of plaza and at the top of the lawn on either side of Sky Bar.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station at Rock Med and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines:
In February 2012, the Mountain View City Council amended the City Code to further prohibit smoking in outdoor areas. As of May 15, 2012, it is illegal to smoke in the outdoor dining areas of restaurants and other food establishments, City park picnic areas and within 25 feet of any enclosed or unenclosed smoke-free area in the City of Mountain View.
Sponsorship / Hand Outs
All sponsorship inquiries should be directed to our office- please call 650-967-3000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
Are located at the Drop Off and Pick Up areas
Tailgating is NOT allowed at Shoreline Amphitheatre
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
Are never permitted in the venue.
Upgrades are available through our our Live Nation App - where you can select the show you're coming out to, then click "At Venue", then "Upgrades" to check out everything being offered!
Our VIP Box Seat program provides the ultimate amenities: your own exclusive seating area, access to the VIP club, at-your-seat wait service, premium parking, and much more. Private boxes are self-contained with 4-8 seats per box (half boxes also available). Box Seats Include:
Our VIP Season Seats Program gives you the ability to secure hard-to-get seats for Shoreline events as close as the first row. Our elite seat locations, VIP privileges and premium parking provide the perfect package to entertain your friends, family and clients. Season Seats Include:
The VIP lots are located D Lot. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
Twitter – https://twitter.com/shorelineamp
Instagram - https://www.instagram.com/shorelineamphitheatre/
An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.
Will call tickets are available for pickup at the box office, between both main entry gates. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.