Address

Physical Address- 885 S Main Street Mansfield MA 02048

Mailing Address- PO Box 810 Mansfield MA 02048

Alcohol

All persons attempting to purchase alcohol must be asked to provide an acceptable form of identification if the person appears to be 30 years of age or younger.

New England Sportservice is the exclusive food & beverage provider at the Xfinity Center. To purchase alcoholic beverages, a patron must present one of the following forms of identification:

• A valid Massachusetts issued Driver’s License which indicates that the patron is at least 21 years of age
• A valid Massachusetts issued Liquor Identification Card which indicated that the patron is at least 21 years of age
• A valid Massachusetts issued Identification Card which indicates that the patron is at least 21 years of age
• A valid United States issued Passport Book or a valid United States issued Passport Card which indicates that the patron is at least 21 years of age *All other Passport Books not issued by the United States government must have a United States Customs Stamp, printed in English and indicated that the patron is at least 21 years of age *Canadian Passport Books that have bar codes are accepted if there is not a U.S. Customs Stamp, printed in English and indicate that the patron is at least 21 years of age
• A valid United States issued Military Identification Card which indicates that the patron is at least 21 years of age
• A valid Out-of-State issued Driver’s License which has the patron’s photo and indicates that the patron is at least 21 years of age or older, the patron must also produce another form of identification (such as a credit card, with a signature to compare signatures), which substantiates the person’s identity.
• A valid Canadian issued Driver’s License and a valid U.S. Territories issued Driver’s License which has the patron’s photo and identification (such as a credit card, with a signature to compare signatures), which substantiates the person’s identity. This document must be printed in English. This is the only exception to the Out-of-Country policy.
• A valid duplicate, replaced or reissued Driver’s license from Massachusetts or out of state which has the patron’s photo and indicates that the patron is at least 21 years of age or older, the patron must also produce another form of identification (such as a credit card, with a signature to compare signatures), which substantiates the person’s identity.
• A valid out-of-state Non-Driver’s ID which has the patron’s photo and indicated that the patron is at least 21 years of age or older, the patron must also produce another form of identification (such as a credit card, with a signature to compare signatures), which substantiates the person’s identity.

We will not accept: Passports from governments that are not officially recognized by the United States; U.S. Visa’s; U.S. Alien Registration Receipt Cards, Green Cards or Permanent Resident Cards; Military Identification and Privilege Cards; Merchant Marine Credentials; Out-of-Country issued Driver’s License except Canada/U.S. Territories; Expired, photo copies, non-photo forms of identification of any kind; and Damaged, Mutilated, Altered Licenses or other forms of Identification.

Any patron in the possession of alcoholic beverages on premises may be requested at any time to produce valid identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated alcoholic beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. Any patron who passes alcohol to another patron who is unable to provide an acceptable form of identification as listed above may be subject to eviction. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from these premises. Any patron in the possession of alcoholic beverages not obtained on premises will be subject to eviction. New England Sportservice retains the right to refuse any ID, and to refuse/cease service to any patron at any time. Our policies are in place for your protection, as well as ours.

Thank you, and enjoy the show!

All Access Passes

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Animals- Service

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

ATM's

We have two ATM's on site. One is located at guest services kiosk at the front gates, and the other is located on Woodside next to the merchandise booth. 

Automobile Assistance

If any assistance is needed, look for an Xfinity Center Band Member in the parking lots.

Bag Inspections

Xfinity Center PROHIBITS fans to bring any type of bags inside our ticket gates excpet those outlined below:

•Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 12" x 6".

 OR

•One-gallon clear plastic freezer bag (Ziploc bag or similar).

Banners and Signs

Signs larger than 8.5 X 11 in are not permitted into the venue (This size is a standard sheet of paper).

Box Office

The box office is closed for the season and will reopen May 2020.

The box office is located at the main ticket gates. All tickets can be purchased via www.livenation.com.

Normal Box Office Hours are: Monday-Friday, 12pm to 4pm

Day of Show Box Office Hours are: 1pm to 9pm

On-Sale Box Office Hours are:  the day of the onsale time depending

Bus Parking 

Busses are considered an oversized vehicle. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Mansfield Police Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.

Camera Policy

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camping

The venue does not allow camping or overnight parking of any kind. 

Cancellation Policy

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. In the event of severe weather or show cancellations, please check our social media pages periodically for live updates. @xfinitycenterma (Facebook, Instagram, Twitter). 

Children

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Conceal Carry

Xfinity Center does not allow weapons on our property. The venue will not secure weapons.

Concessions

Xfinity Center offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.

Concessions are located throughout the venue.

Contact Information

Venue Phone number – 508-339-2331

Venue Email – xfinityguestservices@livenation.com

Venue Address- 885 S Main Street Mansfield MA 02048

Mailing Address- PO Box 810 Mansfield MA 02048

Credit/ Debit Cards

All main concession and merchandise stands accept Visa, MasterCard, Discover, and American Express cards. ATM's are located at the guest services kiosk at the front gates and on Woodside next to the merch booth. 

Designated Driver

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth at the Arbella tent located on the lotside concourse.

Drinking Water

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Water fountains are located near each rest room and water stations are available next to the Lotside restrooms. 

Drop Offs / Rideshare

Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return by 9:00pm. No incoming traffic will be allowed after 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic after the show.

All drop-offs and rideshare should drop-off in Lot 3. See map below.

Emergency

In the event of an emergency while on site- Xfinity Center has trained paramedics to assist with any medical issues. First aid is located by the main ticket gates, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook, Instagram, and Twitter page for the latest developments on event days-@xfinitycenterma

Employment Opportunities

The venue begins hiring for each season in early March and continues to accept applications throughout the season. If you are interested in working for the venue please visit:

http://www.livenationentertainment.com/careers/seasonal/

Entrance Gates

The main gates to the facility are available for use regardless of your ticket type. There is a Fast Lane gate located to the right of the main gates, next to the box office (look for the blue tent). You must have a Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located to the right of the main gates, next to the box office (look for the black tent). All guests using this gate must be VIP clients and have the appropriate ticket. 

Event Listing

A complete listing of events can be found at www.livenationvenue.com/xfinity-center

Fan Assistance

If you need assistance while at an event please visit our Guest Services Kiosk located at the main ticket gates

Fan Mail

Xfinity Center will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist's website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.  

Fast Lane

Beat the lines, get in first! Guests can purchase Fast Lane passes via www.livenation.com for select events. The Fast Lane passes allow our guests to be the first ones admitted into the venue. Guests holding a Fast Lane pass can beat the line. Fast Lane Gates are located to the right of the main ticket gates (Look for the blue tent). 

Group Ticket Sales

Xfinity Center does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 508-261-1847. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Guests with Disabilities

Xfinity Center strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

• Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the  logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
• Day of Show Parking- Accessible Parking is located outside the main ticket gates. Show staff your placard and they will direct you to this lot. Please be advised that parking is limited. Please have your placard visable.
• Accessible Stations- if you have questions or need assistance we have a guest service kiosk staffed with customer service employees to help answer questions related to seating or other accommodations. The kiosk is located right inside the main ticket gates
• Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible tickets. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
• Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 508-339-2331 to arrange for an interpreter for your visit.
• Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. 

Hearing Assistance

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 508-339-2331

Hotels

There are multiple Hotels in Mansfield/Foxborough. Please visit the "Hotels Nearby" tab for a list of hotels and their proximity to the venue. 

Hampton Inn and Suites Foxborough/Mansfield

2 Foxborough Blvd

Foxborough, MA 02035

508-623-2555

https://hamptoninn3.hilton.com/en/hotels/massachusetts/hampton-inn-and-suites-foxborough-mansfield-BOSFXHX/index.html

Items ALLOWED to be brought in to venue:

• Cameras – non-professional only, no detachable lenses
• Food – in a clear, 1-gallon ziplock bag
• Blankets
• Water – up to 1 gallon in a factory sealed or empty plastic, reusable bottle

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

• Weapons of any kind
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Coolers
• Bags (see Bag Policy below)
• Laser pointers
• Animals (except service animals)
• Fireworks
• iPads, kindles
• Selfie sticks
• Lawn chairs
• Umbrellas

Lawn Seating 

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. Lawn chairs are available for rent for guests with lawn tickets. Reserved Lawn upgrades are also available for guests with lawn tickets. Visit the "Parking/VIP Club Upgrades" tab to see all lawn upgrades available for your event!

Lost or Stolen Tickets

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. 

Lost and Found

If you lose an item while you are at an event- you can visit our guest service kiosk located at the main tickets gates. Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! http://xfinitycenter.crowdfind.com/

Media Relations / Press Passes

Any media inquiries need to be directed to our Local Office – 617-547-0620

Medical Assistance

First Aid is located near the main ticket gates. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to the first aid area and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Merchandise

Merchandise will be available for all concerts at our Merchandise booths located on either concourse. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the item before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Overnight Parking

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Parking

Parking at the Xfinity Center is free. To upgrade your parking please purchase a premier parking ticket on ticketmaster.com or day of show if still available. For all upgrades available, visit lnexperience.com.

RED LOT (formerly Premier Lot):

The purchase of RED LOT Parking is a separate transaction with separate delivery, and does not guarantee event seating. Your RED LOT Parking space is held until show time. The RED LOT is given preferred access while exiting after the show. THIS IS NOT A CONCERT TICKET.

WHITE LOT (formerly Premier Lot with Express Exit):

The purchase of WHITE LOT Parking is a separate transaction with separate delivery, and does not guarantee event seating. Your WHITE LOT Parking space is held until show time. The WHITE LOT gives the fastest exit after the show. Exit 140 Southbound, 5 minutes to I-495. THIS IS NOT A CONCERT TICKET.

BLUE LOT:

Tired from all that rocking out? Get home faster with Xfinity BLUE LOT! Located directly across the street from the Xfinity Center (888 South Main Street), the BLUE LOT offers the fastest and easiest exit of any venue lot after a show! Just a 5 minute walk from the front gates, the BLUE LOT is the first parking lot to clear and will have you back home in no time. Space is extremely limited, reserve your space today by visiting the "Parking/VIP Club Upgrades" tab. THIS IS NOT A CONCERT TICKET.

VIP PARKING

The VIP lots are located at the front of the parking lot.   Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots. Stay in center lane as you approach.

Police Assistance

Local law enforcement are on site for every event. If you need assistance, ask.

Premium / VIP Seating

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 508-261-1847. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Recycling

Xfinity Center participates in a venue wide recycling program and is committed to sustainability. You will find recycling bins located though-out the venue. Please recycle where possible.

Re-Entry

Re-Entry is not permitted at the Xfinity Center. 

Restrooms

Restrooms are located at the main ticket gates and in the upper concourse on Lotside and Woodside. We feature Sanitrax restrooms which are located by the Second Stage.

Scalping Tickets

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Security

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us. The following details will outline our general venue’s guidelines:

https://www.livenation.com/venueguidelines

Security Procedures

Xfinity Center employees walk through metal detectors. Please be prepared to completely empty your pockets into the bins provided. When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. See Bag Policy below. If you have a medical reason for not wanting to be searched via metal detectors, please ask for a supervisor. More information can be found here https://www.livenation.com/venueguidelines/

Smoking

There is no smoking in our reserved seating. We ask all our fans to be respective of those around you. 

Sponsorship / Hand Outs

All sponsorship inquiries should be directed to our office- please call 508-339-2331 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Strollers

Strollers are not permitted at the Xfinity Center. 

Tailgating

• Tailgating must end no later than 30 minutes prior to the scheduled Showtime.
• Xfinity Center parking lots are reserved for ticket holders only
• All tailgating activities must be conducted in accordance with town of Mansfield by-laws and Mass General laws. This does not allow the consumption of alcohol on property unless sold by the Xfinity Center. Furthermore it prohibits drinking in public and public intoxication.
• Please be respectful of other guests. Guests can report any issues to any Xfinity Center staff member.  
• Venue management reserves the right, without the refund of any portion of ticket purchase price, to refuse admission or to eject any person whose conduct is deemed by management to be disorderly, who use vulgar or abusive language, or who fails to comply with the rules of the venue.  
• Please clean up your tailgating area - Ask Band Members for bags.
• Emergency aisles must be clear and no tents over 10x10
• ​At the conclusion of the event, no tailgating is permitted

Taping

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Traffic

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages- @xfinitycenterma

Umbrellas

Umbrellas are not permitted in the venue.

Upgrades

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available. You may also visit our Upgrade Tents inside the venue, located on both sides of the concourse. Upgrades vary by show and subject to availability. 

Premier Parking- The Xfinity Center's Red, White, and Blue premier parking lots have the quickest exit time of any venue parking. With a designated exit, these lots will send you on 140 Southbound with a five minute drive to I-495. 

Non-Artist Merchandise- Portable phone chargers, advil, sunscreen, sunglasses, blankets, and various glow items are available for purchase inside the venue. Visit one of the Upgrade Tents for these items. 

Future Sales- Visit the Upgrade Tent during the show to purchase tickets to future Xfinity Center shows with no service fee or box office fees attached. 

Lawn Chair Rentals- Rent a lawn chair with your lawn ticket. These rentals are sold from the tents located in the top corners of the lawn. 

Reserved Lawn- This sectioned off area in the center of the lawn allows for your space to be reserved for the entirety of the show. A complimentary lawn chair is included with each reserved lawn ticket.

Fast Lane- Beat the lines, get in first! The Fast Lane passes allow our guests to be the first ones admitted into the venue. Guests holding a Fast Lane pass can beat the line.

Seat Upgrades- Seat upgrades and box seat upgrades are available for purchase at many shows. Check lnexperience.com for seat upgrade availability.

VIP Club- Enjoy private bars and air conditioned restrooms for the whole night! Contact Brian Joyce at brianjoyce@livenation.com or visit www.livenationpremiumtickets.com/venue/14479/xfinity-center. 

Weather

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages- @xfinitycenterma 

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Will Call

Will call tickets are available for pickup at the box office located at hte main ticket gates. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. These tickets will be available in the afternoon the day of the show. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.